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FAQ's

TotalHomeCareSupplies provides introductory answers to frequently asked questions about orders, products, medical documentation, and other concerns. Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our site. Should you have any further questions, please consult our Contact Us page.

 

Order Questions

Where is my Order?

Once your order is shipped, TotalHomeCareSupplies will e-mail you a shipping confirmation with a tracking number. You may also log in to your account by clicking "My Account" on the top right corner of any page. When you select "Order History" you will have access to track your order and view previous orders.

UPS

Tracking number begins with “1Z”

UPS Tracking

OnTrac

Tracking number is 15 characters with the first one being a letter,
followed by 14 numbers

OnTrac Tacking

FedEx

Tracking number is 12 digits long in this format: XXXX XXXX XXXX

FedEx Tracking

Lone Star Overnight

Tracking number is 8 digits long and begins with “SK”

LoneStar Tracking

My Credit Card is not working?

At TotalHomeCareSupplies, we take the extra steps needed to ensure your credit card information is secure. Before reattempting to use your credit card, confirm the following information:

Billing Address — Street and Zip code

Credit Card Expiration Date

CVV or Security Code of the card

If you continue to have an issue and still wish to use your credit card, you may still do so by selecting the "PayPal" payment option or call us at 866-376-4950 for further assistance.

How long will it take my order to get to me?

When your order ships, you will receive a shipping notification via e-mail from TotalHomeCareSupplies. Most products ship the same day and usually arrive in 2-7 business days.

What is Best Buy Care Supplies?

Best Buy Care Supplies is the parent corporation of TotalHomeCareSupplies. You may see Best Buy Care Supplies on your credit card billing statement.

Do you collect sales tax?

Customers in California, Colorado, Illinois, Texas and Washington will be charged sales tax (for items that are taxable). Orders shipped to all other US States are not taxed.

How will I know when my order has been processed?

You will receive an email as soon as your item has been processed.

How will I know when my order has shipped?

You will receive an email to the address you used when ordering within hours of your order shipping.

How do I cancel or change my order after it has been processed?

All orders are processed to our warehouse immediately and cannot be canceled.

What types of payment do you accept?

We accept American Express, Discover, Master Card, Visa and PayPal as valid forms of payment. At this time we do not accept any other forms of payment including checks.

What kind of financing do you offer?

We do not offer financing or payment plans.

What if a product is out of stock?

Our inventory is updated daily, and if an item is out of stock please email us or contact us at (1-866-376-4950) to find an comparable product that we do have in inventory.

What items can be returned?

Please see our full Return Policy for details.

Do you have a maximum order amount?

Yes, the total order amount cannot exceed $1,000. For larger orders, please call 866-376-4950 for assistance.

Medical Documentation Questions

The product I am ordering requires a prescription, what do I do? How do I get you my medical Information?

For the fastest most efficient processing of your order, we strongly recommend your doctor fax your prescription to (888) 349-1499.

Will you bill my insurance?

TotalHomeCareSupplies does not bill insurance on behalf of the customer. Billing insurance and insurance reimbursement is the responsibility of the customer. TotalHomeCareSupplies.com will only provide proof of payment at this time to the customer.

Product Questions

What if I need to find out more about a product?

E-mail our knowledgeable e-Commerce service staff. They will be able to answer your product questions and supply any further information needed.

What should I do if I cannot find a product on your site?

E-mail our knowledgeable customer service staff. They will find the product and answer your product questions.

Personal Information Questions

How do I add or remove myself from your mailing list?

You can add or remove yourself from our mailing lists at any time by entering your email address on the newsletter signup page. We will only contact you for non-order related email communications if you opt-in to our mailing list.

How will you protect my personal information?

Your personal information will never be shared with any third parties, click here to read our complete privacy policy

How do I know my credit card information is safe?

At TotalHomeCareSupplies.com the security of your credit card information is a top priority. We have taken significant steps to ensure that your payment and personal information is processed accurately, confidentially and securely.

TotalHomeCareSupplies.com is secured via VeriSign SSL (Secure Socket Layer) utilizing true 128-bit or 256-bit SSL Certificate, thus offering the maximum level of encryption security attainable.

Technical Support Questions

I cannot login to my account?

You can reset your account by clicking the forgot password link.

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Questions? Call 1-866-376-4950 or email us at http://www.totalhomecaresupplies.com

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